Shipping & Returns

1. Processing Schedule

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Retail orders are processed once weekly by hand to preserve freshness and quality. Orders placed Monday through Sunday ship the following Monday. Orders placed after that week's shipment has already been prepared may be held until the subsequent Monday shipment. Processing may take longer during holidays, festivals, or periods of high order volume, and we will notify customers of any significant delay.

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2. Shipping Carriers & Rates

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We ship via USPS, UPS, and FedEx, selected based on destination and package size. Shipping rates are calculated at checkout based on destination, package weight, and selected shipping method. Customers receive shipping confirmation and tracking once an order ships.

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3. Address Accuracy

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Customers are solely responsible for providing accurate shipping information. Tea4Peace is not responsible for packages delayed, lost, or delivered incorrectly due to an inaccurate address provided at checkout. If a package is returned to us due to an address error, additional shipping charges will apply before we reship.

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4. Lost, Delayed & Damaged Packages

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Once a package is tendered to the carrier, delivery is the carrier's responsibility. If your order arrives damaged, contact us within 5 days of delivery with photos of the package, shipping label, and damaged item(s), and we will assist in filing a carrier claim. We cannot guarantee the outcome of any carrier claim.

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5. Returns — Tea & Food Products

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For food-safety reasons, opened tea, charcuterie, botanical ingredients, tea-infused foods, seasonings, and other edible products cannot be returned. If there is a genuine problem with your order (e.g., damaged or incorrect item), contact us within 5 days of delivery; at our discretion we may offer store credit, replacement, or exchange. No cash refunds are issued on opened food or tea products.

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6. Returns — Non-Food Merchandise

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Unused, unopened non-food merchandise in its original, resalable packaging may be returned within 14 days of delivery. Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect, in which case Tea4Peace will cover return shipping.

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7. Digital Products, Memberships & Gift Cards

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Digital downloads, online course access, gift cards, and membership fees (where applicable) are non-refundable once delivered or activated, except as required by law.

 

8. Contact for Shipping & Returns

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cj@tea4peace.org — please include your order number in all correspondence.